Graduate Student Library Service Desk Supervisor
Supervisor: Kristian Guenther
Pay: $13.00/hour
Work hours: Morning, afternoon, evening & weekend hours may be required
Hours per week: 10-20
Description
Basics of this job (as seen in the Library Service Desk Assistant description) are summarized as followed:
- Provide information and answer directional and basic reference questions for Raynor Library patrons.
- Check-in and check-out library materials and equipment (e.g., chargers, anatomical models)
- Assist patrons with the online catalogue.
- Exercising judgement in interpreting guidelines and in referring users to the staff and faculty of Raynor Library.
- Proficient understanding of the Library of Congress call number system.
- For Summer Staff: special project help as needed.
- Tech support:
- Printwise
- Printing/copying/scanning
- Downloading the Printwise app
- Clearing jams/adding paper/replacing toner/lifting 50lb cases of paper
- Other basic tech support
- Microsoft Office
- Windows and Apple operating systems
- Email/Wifi/VPN
- Printwise
- Telephone Usage:
- Answer the phone in a professional and polite manner
- Look up answers online with the patron on hold
- Transfer calls to other departments
- Track patron interaction using Library database, LibInsights.
Grad Student Supervisors are expected to know all the specifics of the Library Service Desk Assistant, along with the following responsibilities:
- Must work at least 2 of the following shifts:
- Monday-Friday 6:45am (open and relieve security guard at the window)
- Sunday-Thursday 8pm-12am (as back up for closing)
- Friday-Saturday 5-10pm (2 grads to close library)
- Saturday-Sunday 9:30A-1P (as back up for opening)
- Supervisor the Raynor front desk and student staff while full time staff is absent (which comes with an increased rate of $15.50/hr)
- Participate in additional projects as they arise in the Access Services and ILL departments.
Qualifications
- Commitment to customer service
- Strong interpersonal skills and the ability to work independently
- Follow oral or written instructions and willingness to ask follow-up questions
- Confidently supervise a group of 2-3 employees
- Comfortable to open/close the library to the public
- Dependable, flexible, and punctual
Questions
Please direct any questions about this position to Kristian Guenther at kristian.guenther@marquette.edu.